Privacy Policy

At Moffat Youth Theatre (also known as The Studio Theatre), we take your privacy very seriously. We’re committed to protecting personal information that you’ve shared with us when visiting our site, communicating electronically with us or by coming to one of our events.

Our Privacy Policy sets out when and why we collect your personal information, how we use it and how we keep it secure. If we ask you to provide personal information, including as a result of using our website, it will be used in accordance with our Privacy Policy. By using our website you’re agreeing to be bound by this policy.

Aside from helping us deliver workshops and events, the information you share with us means you’ll receive a more personalised and rewarding experience e.g. information about workshops and events that may interest you and your child(ren).

To ensure that we communicate with our customers, volunteers and other interested parties through their preferred channels, and to enable us to share essential updates about the running of our services, we need to collect different types of information, including personal data. As controllers and processors of that data, Moffat Youth Theatre understands the trust placed in us when sharing data, and we will always do our utmost to respect that trust and protect personal information.

Our full privacy policy is explained below, but here are some points to note:

  • We will only ever ask for information that we really need.
  • We will put appropriate security measures in place to protect the personal data that you share.
  • We will never sell your data.
  • You have the right to amend or withdraw your consent about the ways in which we hold and use your personal data at any time. You can change your preferences by emailing us at hello@thestudiotheatre.co.uk or calling us on 07985 400 556.

Information we collect

In running and operating our organisation we may collect and process certain data and information relating to you. This data and information is detailed below:

  • Anonymous data about details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
  • Information that you provide to us by filling in forms on our website, such as when you contact us or join our workshops, including name, email address, telephone number, physical address and essential information about your child(ren).
  • Information provided to us via email, phone, letter, sign-up sheet or in person.
  • Information provided to us when you apply for employment with us, or apply to volunteer, or contact us in another way.

Use of your information

The information we collect is used for our own use. In addition, we may use the information for the following purposes:

  • To provide you with essential information relating to our website, workshops or other services that you request from us, to ensure you have all the information you need. We may do this using email, texting, phone calls and physical address.
  • To provide you with information on other goods or services that we feel may be of interest to you e.g. if we start offering other workshops or events.
  • To notify you about any changes to our website, including improvements, and service changes.
  • To notify you about The Studio Theatre’s activities.

We keep your personal information only for as long as required for the purposes for which it is supplied. Where your information is no longer required, we will make sure it is disposed of in a safe and secure manner. Details of our data retention periods for the different types of personal data that we hold are held in our data protection procedures.

We will never sell your data to a third party.

We may share your personal information with a third party only when we are compelled to do so by a legal authority acting in compliance with the law.

Lawful grounds for processing data:

  • Information is processed in line with a contractual relationship.
  • Information is processed on the basis of an individual’s consent.
  • Information is processed on the basis of legitimate interest.

Contractual relationships

If you attend our workshops or events you enter a contractual relationship with Moffat Youth Theatre. We use your data (postal address, telephone number and email address) to give you essential information and updates about the running of our programmes or events and about the organisation.

Consent

We will only send promotional material, including newsletters, by email to those who have given consent, usually to send you updates on our projects. Occasionally, our promotional material may – for example – invite you to an event or promote items for sale.

Legitimate interests

Applicable law allows personal information to be collected and used if it is reasonably necessary for our legitimate activities. These are the following:

  • To learn about your interests and preferences so that we can contact you with information that is relevant to you.
  • To help us target our marketing communications and adverts so that they’re more relevant to you.
  • To classify our audience into groups or segments, using booking information that you provide. These segments help us to ensure we’re sending relevant messages to each group.
  • To measure and understand how our audiences respond to a variety of marketing activity so we can ensure our activity is well targeted, relevant and effective.
  • To undertake consumer research: we may contact you to ask you to participate in consumer research either via an online or telephone survey or in person. You are under no obligation to participate in research and, should you provide any further information, Moffat Youth Theatre will inform you how any further information will be used.
  • To analyse and continually improve the services we offer including our creative output, our website and our other products.
  • To help us run the test version of our website that we use internally to pilot new features and ensure the smooth running of our web services.
  • To keep our database accurate and relevant.
  • To respond to enquiries.
  • To provide ‘thank you’ communications.
  • To detect and reduce fraud and credit risk.
  • To monitor and record employee and volunteer information for recruitment, safety, performance management or workforce planning purposes.
  • To ensure physical security, IT and network security.
  • To process data for historical, research or statistical purposes.

Storing your personal data

Information we collect about you and your child(ren) is stored on a secure, in-house webserver. By submitting your personal data, you agree to your data being stored or processed in this way. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy. We do not ask you to set up an account and do not ask you to create a password to access our services. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

We use MailerLite to store email contact lists and to send emails to customers and other people who have given us consent. Their privacy policy is here: https://www.mailerlite.com/legal/privacy-policy

Your financial data

We use GoCardless as our direct debit provider. If you pay using GoCardless, your financial data is held by GoCardless, not by us. Their privacy policy is here: https://gocardless.com/privacy

We use PayPal to accept payments. If you pay using PayPal, your financial data is held by PayPal, not by us. Their privacy policy is here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Third-party links

You may find links to third-party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Cookies

As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer to improve your experience. It is recommended that you leave cookies on.

You can disable cookies by adjusting the settings on your browser (see your browser help for how to do this). Be aware that disabling cookies may affect the functionality of this and other websites that you visit.

This site uses Google Analytics to help us understand how you use the site and ways that we can improve your experience. These cookies may track things such as your IP address, geographical location, browser type, referral source, how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work, Facebook and Instagram will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Seeing your data and withdrawing your consent

You can request to see the data we hold about you by contacting us.

Where you give us consent to process your data, we will keep a clear record of how and when this consent was obtained. You can withdraw your consent at any time, or request that all your personal data be deleted by contacting us.

Changes to this policy

It’s likely that we’ll need to update this Privacy Policy from time to time. We’ll notify you by newsletter of any significant changes, but you’re welcome to come back and check it whenever you wish.

This policy was last revised in November 2021 to comply with the requirements of the General Data Protection Regulations 2018.

Contacting us

If you have any questions relating to this Privacy Policy then please contact us.

Our postal address is: Moffat Youth Theatre, The Studio Theatre, Dundanion Road, Moffat, DG10 9AH.

We can be reached by phone on 07985 400 556.

Our Data Protection Officer can be contacted via the above address or phone number, or by email.